Shipping & Returns

For Cosmo Hallyu Shipping and Returns policy please scroll past this section below to the subheading 'Cosmo Hallyu'

Shipping Policy

Cosmo Essentials is committed to dispatching your order quickly and securely.

Free Shipping: Orders over £30 qualify for free delivery to UK mainland addresses.
Orders under £30 (inc VAT):
- 1–2 working day delivery: £4.75
- 3–5 working day delivery: £3.55

Please note: Deliveries to Northern Ireland, Highlands, Islands, and certain postcodes may take longer and may incur a courier surcharge. If this applies to your order, we will contact you before dispatch.

Orders placed before midday (Mon–Fri) are usually dispatched the same working day. Orders placed after midday will be dispatched the next working day.

We do everything we can to ensure your parcel arrives on time. However, delivery times may occasionally be affected by circumstances outside our control (e.g. courier delays, seasonal demand, or unforeseen events).

Important note on fragrances: Perfumes and beauty products containing alcohol are classed as restricted items for shipping. For this reason, we currently only ship within the UK mainland and by road. International delivery is not available at this time.

Returns & Exchanges

We hope you love your purchase, but if you need to return an item, please read our policy below.

Change-of-mind returns

You may return unopened and unused products within 14 calendar days of delivery for a refund or exchange.
Returned items must be in their original, sealed packaging and in clean, unused and resaleable condition.
For non-faulty returns, you will be responsible for return postage costs.

Due to hygiene and safety regulations, perfumes and beauty products that have been opened, tested, or used cannot be returned unless they are faulty.

Faulty or damaged items

If your item arrives damaged or develops a fault, please contact us within 24 hours of receipt (for delivery issues) or as soon as possible (for product faults).
We will cover return postage for faulty items, and you will receive a refund, replacement, or store credit once the product has been inspected.

Returns process

Email customerservice@cosmoessentials.com with your order number, full name, and details of the item(s) you wish to return. Please include the word “Return” in the subject line.
We will provide you with a returns reference number and return address.
Send your item(s) back using a reliable, tracked courier service. We accept no liability for items lost or damaged in transit. Please enclose a copy of your order confirmation.

Important Notes

Items returned without a returns reference number may not be processed.
Refunds will not be issued for items returned in an opened, incomplete, or unsaleable condition (unless faulty).
Special offers or bundles must be returned in full - individual items from a set cannot be refunded separately.

For any queries about shipping or returns, please contact us at: customerservice@cosmoessentials.com

COSMO HALLYU SHIPPING & RETURNS

Shipping Policy

Return Policy

(Please note the below to section: Cosmo Hallyu Shipping and Returns for our policies for all Hallyu sales.)

*Orders received before mid-day will be dispatched on the same day on a 1-2 working day service (subject to availability at our primary warehouse). Please note that as some items are held in stock at various satellite warehouses, dispatching them can add a further 1 working day to your delivery lead time. For further advice regarding lead times please drop our sales team a chat message on our website or email sales@cosmoessentials.com and we will advise you further.

Orders placed after mid-day will be dispatched on the next working day. Please note that orders dispatched outside of England, Wales and Scotland (excluding Scottish Highlands and Islands) can potentially take up to 2-3 working days to be delivered.

As standard we offer a 1-2 working day delivery service on all our Hallyu products for free. This is exclusively for Hallyu orders only. Customers purchasing a mix of Hallyu and Beauty products spending under £30 will be subjected to a carriage charge.

Should you wish to arrange for time specific delivery services pre-10:30, pre-12:00 or weekend deliveries please contact sales@cosmoessentials.com so that we can arrange this accordingly. There will be additional charges for faster services. We advise that you inform Cosmo Essentials of your special delivery requirements before placing your order so that we can advise you of any additional charges. You can do this by emailing sales@cosmoessentials.com with your requirements.

Please note that whilst we make every effort to ensure your parcel will arrive on time there are instances where delays may occur that are out of our control. For example, during the Christmas period, where our couriers often struggle with the surge in parcels they are delivering. We unfortunately can not take any liability for any delay outside of our control however we promise to do all we can do to ensure your parcel reaches you as fast as possible in said circumstances. If you have a parcel that should have been with you by now but it hasn't arrived please email customerservice@cosmoessentials.com.

Most of our couriers offer courtesy repeat redeliveries however, should a redelivery attempt be missed more than 2 times, you will be charged a fee if you request to have your order once again delivered to you. Please speak to our team about this fee.

If your order contains a mixture of in stock items and pre-order items, we will dispatch your full order in line with the product with the longest lead time.

Shipping of certain products that are very large, bulky, long or fragile may attract a further shipping surcharge that will be added at the discretion of Cosmo Essentials.

International Orders (including Northern Ireland):

If you are a customer wishing to purchase our Hallyu products from outside the United Kingdom or from Northern Ireland then please contact our sales team at: sales@cosmoessentials.com and we will be happy to help.

Please note we are not responsible for any custom charges that may arise in your country of origin in order to release the goods you ordered. Please check with your local authority to find out more about custom charges.

Group Orders:

Cosmo Hallyu is happy to supply UK or international group orders. Please email your full group order request to sales@cosmoessentials.com making sure to include your full contact details including your shipping address. Please note that orders formally submitted via our Group Order channels do NOT qualify for fan sign entries.

Fan sign orders:

Due to the high demand experienced during fan sign events our terms of dispatch are altered to the following:

- You may be charged a carriage charge based on where you are based.

- Delivery lead times may take between 1-5 working days for domestic UK delivery, and longer for international deliveries.

For further information contact customerservice@cosmoessentials.com

We offer a 14 day returns policy (from the order date) so long as the purchased items are returned to our returns processing warehouse in unopened (seal intact) and perfect resalable condition.

All of our orders dispatched are independently checked and reviewed to make note of the condition of sale. Therefore if you return an item in a condition worse than what was supplied (such that it impacts the ability to resell the item) we regrettably will be unable to issue you a refund.

How to initiate a return:

In order to ask for a refund for an item you no longer wish to have please follow these steps:

1) Email our team at customerservice@cosmoessentials.com with a subject line "Request for return". In the body of your email please detail the quantity and full title of each item you'd like to return, also quoting your 5 digit order number.

2) A member of our team will respond with an email detailing the warehouse you need to send your items back to. Please make sure you pack your items extremely securely, use sturdy packing material and a strong outer box. Please include a copy of your order confirmation with your return. Send your item back to the warehouse stipulated in the email from our CS team using a tracked signed for service from a reputable courier. We stress the important of using a tracked service from a reliable courier as we are not liable for returns lost or damaged in transit during the return. If the items reach us in poor condition due to the courier's mishandling we are unable to process your refund.

3) When your item is received it will be inspected. If the condition of the item is as it was supplied to you our Accounts team will email you a confirmation of your refund. A full refund minus the shipping costs will be made on receipt of the returned goods.

Damaged Items:

If you receive an item which is damaged you must report it to us within 24 hours from when it was delivered to you.

1) Please email customerservices@cosmoessentials.com with the subject line "Damaged item". In the body of your email please attach a picture of the outer box and then another picture of the damaged item in question. Kindly also quote your 5 digit order number. Please note that minor damages, dents or scratches are not eligible within our policy.

2) You will receive an email from our CS team. Please ship the damaged item (with a copy of your order confirmation) back to the warehouse stipulated by our CS team.

3) Upon inspection, a member of our team will be in touch to either a) arrange the dispatch of another item to you, b) to issue you your net refund or c) offer you store credit. Please be sure to use a tracked signed for service from a reputable courier and to securely pack the item in question.

Please keep in mind the following:

Non-faulty items returned after 14 days or non-faulty items returned within 14 days but not in their original and undamaged packaging or returned in in-complete or unsaleable condition are not eligible for refund/replacement/credit.
If you return an item that doesn't adhere to our returns procedure or doesn't include a copy of your proof of purchase, you may be liable for a £10.00 net administration fee
Individual items from a bundle can't be returned, refunded or exchanged. If you want a refund/credit/exchange for a bundle, all items must be returned to us.
Some cancelled orders, or return of non-faulty products, may be liable for a handling and restocking charge of up to 20% of the value of the item(s) returned.

Before you return your item, please make sure that:

You follow our returns process (outlined above)
The goods and packaging are undamaged

Pre-Order Returns

Pre-order items cannot be cancelled once the pre-order sales close. Because pre-orders are usually in high demand it is important you only place this order if you really want the product. Please do not order if you are not sure so that other K-Pop fans have a chance to secure an in-demand item.

Fan sign Events

All fan sign orders are final sale.

Group Orders (UK and International)

Group Orders placed via our Sales Team are final sale and non-refundable as they are bespoke orders. Payment of your pro-forma invoice is to agree to this term.

IMPORTANT: With returns, we need to be able to identify an item with your order. We can only do this if you inform us in advance of returning the goods. Additionally, you must provide your proof of purchase of the items. Please do not send us items back without this as they will not be able to be identified properly and will not be processed.

Please note that if you receive your order and it has been damaged in transit it is your responsibility to inform Cosmo Essentials of the damage within 24 hours of receipt of your order via email (sales@cosmoessentials.com) with pictures showing the damage to the outer box. Claims of damages during transit that are filed to Cosmo Essentials after 24 hours of receipt of your order will not be processed.

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